Cookie Policy

This Cookie Policy explains how Global LINES Co Pty Ltd ("LINES", "we", "our", or "us") uses cookies and similar tracking technologies on our website https://www.linesapp.co and mobile app ("LINES App").

This policy should be read alongside our Privacy Policy.

Cookies are small text files that are placed on your device when you visit a website or use an app. They are widely used to make websites and apps work more efficiently and to provide information to website and app owners.

The following third-party services may set their own cookies when you use our website or app:

Each of these services has its own privacy policy and cookie policy, which govern how they collect and use your data.

Note: We also use various backend services (such as cloud infrastructure, payment processing, and communication services) that process data server-side but do not set cookies in your browser. These services are covered in detail in our Privacy Policy.

We use additional security services to protect our platform and users:

Google reCAPTCHA: Used on login, sign-up, and contact forms to prevent spam and automated abuse. reCAPTCHA may collect device and interaction data to assess whether you are human. This service is subject to Google's Privacy Policy and Terms of Service.

Firebase App Check: Used in our mobile applications to verify that requests are coming from authentic app instances and prevent abuse. This service may collect device attestation data and is subject to Google's Firebase Terms of Service and Privacy Policy.

SMS Geographic Restrictions: We implement geographic restrictions on SMS delivery to high-risk countries to prevent fraud and SMS pumping attacks, managed through our SMS provider Twilio.

Rate Limiting: We implement rate limiting across all requests and interactions to prevent abuse and automated attacks.

Web Application Firewall (WAF): We use Web Application Firewalls provided by AWS and Cloudflare to protect against malicious traffic, DDoS attacks, and other security threats. These firewalls may block certain requests or temporarily restrict access to protect our services and users. Some features may be unavailable if your traffic is flagged by these security systems.

We implement Google Analytics through two methods:

Standard Implementation: Google Analytics code runs directly in your browser, setting cookies and collecting data as per Google's standard practices.

Cloudflare Zaraz Implementation: On some pages, Google Analytics may be implemented through Cloudflare's Zaraz service, which acts as a privacy-focused intermediary that can reduce the number of third-party requests and provide additional privacy controls.

Both implementations collect similar data for analytics purposes but may handle cookies and data processing differently. Where required by law, Google Analytics cookies will not be set via Zaraz until you have provided your consent. You can opt out of Google Analytics tracking using Google's opt-out browser add-on or by adjusting your cookie preferences in our cookie preference center.

You can control and manage cookies in several ways. We are committed to providing you with meaningful choices about your cookie preferences and making it as easy to withdraw consent as it was to give it.

Do Not Track (DNT): Our website does not currently respond to generic "Do Not Track" browser signals, as there is no universally accepted standard for how to interpret these signals.

Global Privacy Control (GPC): We recognize and honor legally mandated browser signals where required by law. For California residents, browsers transmitting a Global Privacy Control (GPC) signal will be treated as a valid request to opt out of the "sale" or "sharing" of personal information as defined under the California Privacy Rights Act (CPRA).

When we detect a GPC signal from a California resident's browser, we will:

• Stop sharing personal information with third parties for targeted advertising purposes

• Disable non-essential advertising cookies and tracking pixels

• Apply these preferences to your current browsing session

Automatic GPC Compliance: Our cookie management system automatically detects and respects GPC signals. When a GPC signal is detected, non-essential cookies are automatically disabled without requiring user interaction.

Other Privacy Signals: As privacy regulations evolve and new standardized privacy signals are established, we will evaluate and implement support for additional legally recognized opt-out mechanisms.

Different cookies have different retention periods:

Some of our third-party service providers may process cookie data outside your country of residence. When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. These safeguards may include Standard Contractual Clauses approved by the European Commission.

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. Any material changes will be posted on this page with an updated "Last Updated" date.

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and related technologies.

If you have questions about our use of cookies or this Cookie Policy, please contact us: