Terms of Service

LINES provides a platform for discovering nightlife events, venues, and artists, primarily in Australia and London. The App and Website offer:

LINES may update and enhance its services from time to time. We do not guarantee the availability of any specific feature.

License to Use: LINES grants you a limited, revocable, non-exclusive, non-transferable license to access and use the App and Website for your personal, non-commercial use, subject to your compliance with these Terms.

You must be at least 16 years old to create an account and use the App. An account is required to access certain features, including submitting live updates, participating in community interactions, and subscribing to DeGen Pass.

Guest access is allowed on the Website with limited functionality. The App requires an account.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Users may submit live updates about venues and events, including:

Eligibility to submit content. You must be at least 18 years old or the minimum legal age required in your country to attend nightlife venues, bars, or similar events. By submitting content, you confirm that you meet this age requirement. Do not submit content that includes minors unless you have the necessary legal rights and permissions.

Content ownership and license. You retain ownership of any content you submit to our services. However, by submitting content, you grant LINES:

This license continues for content already used within our services or marketing materials even if you later delete the content or your account, to the extent necessary for backups, logs, caching, or compliance with law.

User warranties and representations. By submitting content, you represent and warrant that:

Live update videos. When submitting video content, you must ensure that:

Content reporting system. Other users may report live update videos that they believe violate these Terms or are otherwise inappropriate. The reporting system includes the following categories:

Content moderation and enforcement. LINES reviews user-submitted content and may take action if content violates these Terms or applicable laws. This may include:

All moderation decisions are made by human reviewers only.

Appeals. If your content is removed or your account is restricted, you can contact our support team to request a human review. Provide the content ID, the reason shown in the app if any, and any context you believe is relevant.

False reporting. Users who repeatedly submit false or malicious reports may face restrictions or account suspension. Please report content responsibly and only when there is a genuine concern.

Copyright complaints. If you believe your copyright has been infringed, contact us at info@linesapp.co with the following details:

Indemnification. You agree to defend, indemnify, and hold harmless LINES and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal and accounting fees, arising out of or related to your content or your violation of these Terms.

You may interact with other users via in-app chat, likes, comments, and other community features. You agree to use these features respectfully and lawfully. You must not post content that is illegal, abusive, hateful, obscene, or otherwise violates these Terms.

Chat Service Provider: LINES uses Stream Chat, a third-party chat service provider, to power our in-app chat feature. By using the chat feature, you acknowledge and agree that certain personal information will be shared with Stream Chat, including:

This data sharing is necessary to provide the chat functionality. Stream Chat's services are subject to their own Terms of Service and Privacy Policy. By using the chat feature, you acknowledge that your data will be processed by Stream Chat in accordance with their policies and our Privacy Policy. If you do not wish to share this information with Stream Chat, you should not use the chat feature.

Chat Features: The chat feature includes the following capabilities:

User Profile Information: When you use the chat feature, your profile information will be visible to other users you communicate with. This includes:

User Responsibility for Content: You are solely responsible for all content you send through the chat feature, including text messages, videos, audio files, voice messages, events, polls, and any other content types. LINES is not responsible for the content that users send or share via chat. We do not pre-screen chat messages before they are sent.

No Liability for User Communications: LINES does not control, endorse, or guarantee the accuracy, legality, or appropriateness of any content shared by users in chat. We are not responsible for:

Prohibited Content in Chat: You must not use the chat feature to send or share:

Content Moderation: While LINES does not pre-screen chat messages, we actively moderate reported content and take user safety seriously. Our moderation practices include:

All moderation decisions are made by human reviewers. We do not use automated systems to make final decisions about content removal or account restrictions.

Reporting Abusive Messages: We expect users to help maintain a safe and respectful community by reporting inappropriate or abusive messages. If you encounter content that violates these Terms, you should report it using the in-app reporting tools. When reporting content, please provide:

We take all reports seriously and will review them promptly. Users who repeatedly submit false or malicious reports may face account restrictions.

Moderation Tools: LINES provides users with tools to control their chat experience, including:

Enforcement Actions: Users who violate chat policies may face consequences including but not limited to:

Data Privacy in Chat: Information about how we collect, use, store, and protect chat messages and user data is described in our Privacy Policy. By using the chat feature, you acknowledge that your messages and profile information may be processed and stored in accordance with our Privacy Policy.

Online Status and Presence: The chat feature may display your online status to other users, indicating when you are actively using the app. You can manage your online status visibility in your account settings. Note that this feature may also be referenced in our Privacy Policy.

No Guarantee of Privacy: While we implement security measures to protect user communications, you should not assume that chat messages are completely private or secure. Do not share sensitive personal information, financial information, passwords, or other confidential data via chat. LINES is not responsible for any unauthorized access to or disclosure of chat messages.

User Interactions and Safety: You acknowledge that interactions with other users via chat are at your own risk. LINES does not screen users or verify the identity, background, or intentions of users. You should exercise caution and good judgment when communicating with other users. Never share personal information such as your home address, financial details, or other sensitive information with users you meet through the app.

Intellectual Property in Chat: You retain ownership of any content you send via chat. However, by sending content through the chat feature, you grant LINES a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display that content as necessary to provide the chat service and for other purposes including marketing and promotional activities related to our services. This license includes the right to sublicense these rights to Stream Chat and other third parties as necessary for the operation of our services.

Message Retention and Deletion: Chat messages are stored on our servers and Stream Chat's servers in accordance with our data retention policies as described in our Privacy Policy. LINES reserves the right to retain messages for legal compliance, safety, and moderation purposes even after you delete them from your device. Deleted messages may remain in backups or logs maintained by LINES or Stream Chat for a reasonable period. Stream Chat's data retention practices are subject to their Privacy Policy.

Deleted Users in Chat: If you delete the App or your account, messages you previously sent may remain visible in existing chats. Your profile identifiers are removed, and your messages will appear as sent by a deleted user with no name, username, or profile photo.

No Warranty for Chat Service: The chat feature is provided "as is" and "as available" without warranties of any kind. LINES does not guarantee that the chat feature will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We do not warrant that messages will be delivered successfully or that the service will meet your expectations.

Modifications to Chat Feature: LINES reserves the right to modify, suspend, or discontinue the chat feature (or any part of it) at any time, with or without notice, for any reason. We are not liable to you or any third party for any modification, suspension, or discontinuation of the chat feature.

LINES displays tickets for certain events and may earn commissions on ticket sales. All ticket purchases are conducted on third-party platforms (such as Eventbrite, Motix, and others).

LINES does not act as the merchant of record and does not handle ticket payments or refunds. Any issues related to ticket purchases must be addressed with the relevant third-party platform.

We do not guarantee:

LINES provides access to exclusive deals and discounts at participating venues and events. These include:

General Exclusive Deals: Available to all registered users of the LINES platform

DeGen Pass Exclusive Deals: Available only to active DeGen Pass subscribers (see our DeGen Pass Terms of Service for additional terms)

Deal Redemption and Venue Responsibility: All deals and discounts are subject to the terms and conditions set by the participating venues, promoters, and event organizers. LINES acts solely as a platform to display these offers and is not responsible for:

Venue Discretion: Venues and promoters retain full discretion regarding entry, service, and deal redemption. This includes but is not limited to the right to refuse entry, refuse service, or decline to honor deals based on their own policies, capacity limitations, dress codes, behavior standards, or other operational requirements.

Deal Terms: Each deal may have specific terms, conditions, expiration dates, and limitations. Users are responsible for reviewing and complying with these terms before attempting to redeem any offer.

No Guarantee of Redemption: LINES does not guarantee that any deal will be available for redemption at the time of your visit, or that venues will honor deals in all circumstances. Disputes regarding deal redemption must be resolved directly with the venue or promoter.

DeGen Pass Subscriptions: DeGen Pass subscriptions are subject to our separate DeGen Pass Terms of Service, which govern subscription terms, billing, and refund policies. Please review the DeGen Pass Terms of Service carefully before subscribing.

LINES provides access to two types of event presales via the App and Website:

Internal Pre-Sales are managed by LINES and may require users to provide a real email address and/or phone number to participate. In cases where a user registered using a masked Apple email address, they may be asked to provide their real email address. Users acknowledge that participation in an Internal Pre-Sale does not guarantee the ability to purchase tickets or access an event. Each Internal Pre-Sale may have its own participation requirements, which will be clearly indicated.

External Pre-Sales are provided through links to third-party ticketing platforms. LINES does not operate, control, or take responsibility for the operation of any External Pre-Sale, including the availability of tickets, the accuracy of information, or any interactions or transactions that take place on third-party platforms.

You acknowledge that participation in all Pre-Sales is voluntary and subject to availability. Ticket availability, pricing, and event terms are the responsibility of the relevant event organizers and/or third-party platforms.

No Ticket Sales: LINES does not sell tickets directly and is not a ticketing platform. We act solely as an information service that displays event information, including pricing estimates, and provides links to third-party ticketing platforms where tickets may be purchased.

Pricing Accuracy Disclaimer: While we strive to provide accurate information, event prices, ticket costs, entry fees, and promotional pricing displayed on our platform may contain errors, be outdated, or may not reflect real-time pricing. LINES makes no representations or warranties regarding the accuracy, completeness, or reliability of any pricing information displayed.

Price Estimates and Changes: Many prices shown on our platform are estimates based on available information and may not represent actual ticket prices. Event pricing is subject to change without notice by event organizers, venues, and ticketing platforms. We may display completely incorrect prices due to:

• Outdated information from third-party sources

• Data processing errors or technical issues

• Changes made by event organizers after information was collected

• Currency conversion errors or regional pricing variations

• Promotional pricing that has expired or changed

• Manual data entry errors or system integration issues

No Liability for Pricing Errors: LINES is not responsible or liable for any pricing errors, discrepancies, or inaccuracies displayed on our platform. We do not guarantee that displayed prices will match actual ticket prices available for purchase. All pricing information should be verified directly with the relevant event organizers, venues, or authorized ticketing platforms before making any purchase decisions.

Third-Party Pricing Control: Final ticket prices, fees, taxes, and availability are determined solely by third-party ticketing platforms, event organizers, and venues. LINES has no control over these prices and cannot guarantee price matching, honoring of displayed prices, or availability at any specific price point.

User Responsibility: It is your responsibility to verify all pricing information, terms, and availability directly with the authorized ticket sellers before making any purchase. You acknowledge that you will not rely solely on pricing information displayed on LINES' platform for making purchasing decisions.

All content on the App and Website, including design, text, images, software, and logos, is owned by LINES or its licensors and is protected by copyright and other intellectual property laws.

Embedded Spotify players (on artist and event pages) and Google Maps (on venue and event pages) are provided through third-party services, which may set cookies and are subject to their own terms and privacy policies.

Users may not copy, distribute, modify, or create derivative works from the App, Website, or its content without prior written consent.

Some images displayed on the App and Website — including event images, artist profile pictures, venue logos, event brand logos, and promoter logos — may be sourced from publicly available materials or provided by third parties. LINES does not claim ownership of such third-party content. All trademarks and copyrights remain the property of their respective owners. If you are a rights holder and believe your content has been used inappropriately, please contact us at info@linesapp.co.

We are committed to protecting your privacy and personal data in accordance with applicable data protection laws. Our collection, use, and sharing of your personal information is governed by our Privacy Policy.

We use cookies and similar tracking technologies as described in our Cookie Policy.

We implement security measures including Google reCAPTCHA (on forms) and Firebase App Check (in mobile apps) to protect against spam, abuse, and unauthorized access. These services may collect additional data as described in our Privacy Policy.

To protect our platform and users from fraud, abuse, and security threats, we implement various security measures that may affect service availability:

SMS Geographic Restrictions: We restrict SMS delivery (including verification codes) to certain countries identified as high-risk for SMS fraud and pumping attacks. If you are unable to receive SMS verification codes, this may be due to geographic restrictions on your phone number's country code.

Rate Limiting: We implement rate limiting on all API requests and user interactions to prevent automated abuse and spam. This may result in temporary restrictions on your ability to access certain features if unusual activity patterns are detected.

Multi-Layer Protection: Our security measures are implemented across multiple layers including the mobile app, backend systems, and third-party service providers to ensure comprehensive protection.

Web Application Firewall (WAF): We use Web Application Firewalls provided by AWS and Cloudflare to protect against malicious traffic, DDoS attacks, and other security threats. These firewalls may block certain requests or temporarily restrict access to protect our services and users. Some features may be unavailable if your traffic is flagged by these security systems.

These measures are necessary for the security and integrity of our services. If you believe you have been incorrectly restricted, please contact our support team or send an email to info@linesapp.co.

Service Disclaimers: To the maximum extent permitted by law, LINES provides its services on an "as is" and "as available" basis. We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

User-Generated Content Disclaimer: LINES does not control or guarantee the accuracy, relevance, timeliness, or completeness of any information provided by users or venues. All user-submitted content, including live updates, venue information, and community posts, reflects individual opinions and experiences and should not be relied upon as factual or current.

We do not guarantee that:

Recommendations Disclaimer: LINES provides event recommendations, suggestions, and rankings using a combination of automated systems, algorithms, and user inputs. These recommendations are provided for convenience only and may not always reflect real-time venue status, availability, or event details. LINES does not guarantee the accuracy, completeness, or reliability of any recommendations, and you agree to use them at your own discretion and risk.

Limitation of Liability: To the maximum extent permitted by law, LINES and its officers, directors, employees, agents, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

LINES and its officers, directors, employees, agents, affiliates, and licensors shall not be liable for any damages, losses, or injuries resulting from hacking, tampering, malware, or any other unauthorized access or use of the services, user accounts, systems, or the information contained therein, including any unauthorized access to or use of our servers and/or any personal data stored therein. LINES is also not responsible for any viruses, trojans, malware, or similar harmful components that may be transmitted to or through the services by any third party.

Liability Cap: In jurisdictions where liability cannot be completely excluded, LINES' total liability to you for all claims arising from or relating to these Terms or your use of our services will not exceed the greater of: (a) the total amount paid by you to LINES in the twelve (12) months preceding the claim, or (b) one hundred dollars ($100 AUD).

LINES is not responsible for:

Essential Terms: Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, the above exclusions and limitations will apply to the fullest extent permitted by applicable law.

You agree to use our services only for lawful purposes and in accordance with these Terms. You must not:

We reserve the right to suspend or permanently ban accounts, block access to our services, and report unlawful activities to relevant authorities in cases of suspected or actual violation of this section.

Global Applicability: This section applies globally and is intended to comply with and be enforceable under all applicable laws and regulations in all jurisdictions where our services are offered, including but not limited to the laws of Australia, the European Union (including the GDPR), Brazil (LGPD), the United States (including CCPA/CPRA), and any other relevant national or international laws protecting platforms, services, and digital infrastructure.

You must not use, attempt to use, or encourage others to use our services in any way that is harmful, unlawful, or abusive. Prohibited conduct includes but is not limited to:

Legal Remedies: In addition to any other rights we may have under these Terms or applicable law, we reserve the right to take any or all of the following actions in response to prohibited conduct:

LINES takes the security and integrity of its platform and services very seriously and will enforce this section to the fullest extent permitted by law.

We respect the intellectual property rights of others and expect our users to do the same.

DMCA Copyright Complaints: If you believe that content on our services infringes your copyright, please provide us with a written notice containing:

Send your DMCA notice to our designated copyright agent at: info@linesapp.co

Upon receipt of a valid DMCA notice, we will promptly investigate and remove or disable access to the allegedly infringing content. We may also terminate accounts of users who are repeat infringers.

Counter-Notification: If you believe your content was removed in error, you may submit a counter-notification to the same email address. We will restore the content unless the original complainant files a court action within 10 business days.

You agree to indemnify, defend, and hold harmless LINES, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorney's fees and court costs) arising from or related to:

This indemnification obligation will survive termination of these Terms and your use of our services. LINES reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

Third-Party Platform Acknowledgments: You acknowledge and agree that:

User Representations for App Stores: You represent and warrant that:

Third-Party Beneficiaries: Apple Inc. and Google LLC are third-party beneficiaries of these Terms and have the right to enforce these Terms against you as a third-party beneficiary thereof.

Contact for App Issues: For any issues related to the App, please contact LINES directly at info@linesapp.co. Apple and Google have no obligation to provide support for the App.

Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or your use of our services will be resolved by binding arbitration rather than in court, except that you may assert claims in small claims court if your claims qualify.

Arbitration Rules: The arbitration will be conducted under the rules of the Australian Centre for International Commercial Arbitration (ACICA) or, if ACICA is unavailable, under the rules of another mutually agreed arbitration organization. The arbitration will be conducted in Sydney, Australia, unless otherwise agreed by the parties.

Arbitration Process: The arbitration will be conducted by a single arbitrator. You understand that:

Class Action Waiver: You agree that any arbitration will be conducted on an individual basis only and not as a class action, collective action, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against LINES.

Exceptions to Arbitration: Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights or confidential information.

Opt-Out: You may opt out of this arbitration agreement by sending written notice to info@linesapp.co within 30 days of first accepting these Terms.

Event Attendance: You acknowledge and agree that attending events discovered through our services is at your own risk. LINES is not responsible for any harm, injury, loss, or damage that may occur at third-party venues or events.

User Interactions: You acknowledge that interactions with other users, whether online or in person, are at your own risk. LINES does not screen users and is not responsible for the conduct of any user or any harm that may result from user interactions.

You are solely responsible for your personal safety and conduct when using our services and attending events or meeting other users.

We may suspend or terminate your access to our services at any time, with or without notice, for any reason, including violation of these Terms.

You may stop using our services at any time. You may delete your account via the App or contact us at info@linesapp.co.

Upon termination, your right to use our services will cease immediately, but the provisions of these Terms that by their nature should survive termination will remain in effect.

We reserve the right to modify or discontinue our services, or to update these Terms, at any time. We will notify users of material changes where required. Your continued use of our services constitutes acceptance of the updated Terms.

Entire Agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the complete and exclusive agreement between you and LINES, superseding any prior agreements, communications, or understandings relating to the subject matter hereof.

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

No Waiver: Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by LINES.

Assignment: LINES may assign or transfer these Terms, in whole or in part, without restriction. You may not assign or transfer any rights or obligations under these Terms without our prior written consent.

No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights except as expressly stated herein (specifically regarding Apple Inc. and Google LLC as noted in the App Store Terms section).

Force Majeure: LINES will not be liable for any failure or delay in performance under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or government actions.

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles. Subject to the arbitration provisions above, any legal action or proceeding arising under these Terms will be brought exclusively in the courts of New South Wales, Australia, and you hereby consent to the jurisdiction of such courts.

If you access our services from outside Australia, you are responsible for compliance with local laws.

If you have questions about these Terms, please contact: