Terms of Service

Lines provides a platform for discovering nightlife events, venues, and artists, primarily in Australia and London. The App and Website offer:

Lines may update and enhance its services from time to time. We do not guarantee the availability of any specific feature.

License to Use: Lines grants you a limited, revocable, non-exclusive, non-transferable license to access and use the App and Website for your personal, non-commercial use, subject to your compliance with these Terms.

You must be at least 16 years old to create an account and use the App. An account is required to access certain features, including submitting live updates, participating in community interactions, and subscribing to DeGen Pass.

Guest access is allowed on the Website with limited functionality. The App requires an account.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Users may submit live updates about venues and events, including:

Content Ownership and License: You retain ownership of any content you submit to our services. However, by submitting content, you grant Lines:

User Warranties and Representations: By submitting content, you represent and warrant that:

You understand and agree that:

We reserve the right to remove content, suspend accounts, or take other appropriate action at our sole discretion for violations of these Terms or applicable laws.

You may interact with other users via chats, likes, comments, and other community features. You agree to use these features respectfully and lawfully. You must not post content that is illegal, abusive, hateful, obscene, or otherwise violates these Terms.

Lines displays tickets for certain events and may earn commissions on ticket sales. All ticket purchases are conducted on third-party platforms (such as Eventbrite, Motix, and others).

Lines does not act as the merchant of record and does not handle ticket payments or refunds. Any issues related to ticket purchases must be addressed with the relevant third-party platform.

We do not guarantee:

Lines provides access to exclusive deals and discounts at participating venues and events. These include:

General Exclusive Deals: Available to all registered users of the Lines platform

DeGen Pass Exclusive Deals: Available only to active DeGen Pass subscribers (see our DeGen Pass Terms of Service for additional terms)

Deal Redemption and Venue Responsibility: All deals and discounts are subject to the terms and conditions set by the participating venues, promoters, and event organizers. Lines acts solely as a platform to display these offers and is not responsible for:

Venue Discretion: Venues and promoters retain full discretion regarding entry, service, and deal redemption. This includes but is not limited to the right to refuse entry, refuse service, or decline to honor deals based on their own policies, capacity limitations, dress codes, behavior standards, or other operational requirements.

Deal Terms: Each deal may have specific terms, conditions, expiration dates, and limitations. Users are responsible for reviewing and complying with these terms before attempting to redeem any offer.

No Guarantee of Redemption: Lines does not guarantee that any deal will be available for redemption at the time of your visit, or that venues will honor deals in all circumstances. Disputes regarding deal redemption must be resolved directly with the venue or promoter.

DeGen Pass Subscriptions: DeGen Pass subscriptions are subject to our separate DeGen Pass Terms of Service, which govern subscription terms, billing, and refund policies. Please review the DeGen Pass Terms of Service carefully before subscribing.

Lines provides access to two types of event pre-sales via the App and Website:

Internal Pre-Sales are managed by Lines and may require users to provide a real email address and/or phone number to participate. In cases where a user registered using a masked Apple email address, they may be asked to provide their real email address. Users acknowledge that participation in an Internal Pre-Sale does not guarantee the ability to purchase tickets or access an event. Each Internal Pre-Sale may have its own participation requirements, which will be clearly indicated.

External Pre-Sales are provided through links to third-party ticketing platforms. Lines does not operate, control, or take responsibility for the operation of any External Pre-Sale, including the availability of tickets, the accuracy of information, or any interactions or transactions that take place on third-party platforms.

You acknowledge that participation in all Pre-Sales is voluntary and subject to availability. Ticket availability, pricing, and event terms are the responsibility of the relevant event organizers and/or third-party platforms.

All content on the App and Website, including design, text, images, software, and logos, is owned by Lines or its licensors and is protected by copyright and other intellectual property laws.

Embedded Spotify players (on artist and event pages) and Google Maps (on venue and event pages) are provided through third-party services, which may set cookies and are subject to their own terms and privacy policies.

Users may not copy, distribute, modify, or create derivative works from the App, Website, or its content without prior written consent.

Some images displayed on the App and Website — including event images, artist profile pictures, venue logos, event brand logos, and promoter logos — may be sourced from publicly available materials or provided by third parties. Lines does not claim ownership of such third-party content. All trademarks and copyrights remain the property of their respective owners. If you are a rights holder and believe your content has been used inappropriately, please contact us at legal@linesapp.co.

We are committed to protecting your privacy and personal data in accordance with applicable data protection laws. Our collection, use, and sharing of your personal information is governed by our Privacy Policy.

We use cookies and similar tracking technologies as described in our Cookie Policy.

We implement security measures including Google reCAPTCHA (on forms) and Firebase App Check (in mobile apps) to protect against spam, abuse, and unauthorized access. These services may collect additional data as described in our Privacy Policy.

To protect our platform and users from fraud, abuse, and security threats, we implement various security measures that may affect service availability:

SMS Geographic Restrictions: We restrict SMS delivery (including verification codes) to certain countries identified as high-risk for SMS fraud and pumping attacks. If you are unable to receive SMS verification codes, this may be due to geographic restrictions on your phone number's country code.

Rate Limiting: We implement rate limiting on all API requests and user interactions to prevent automated abuse and spam. This may result in temporary restrictions on your ability to access certain features if unusual activity patterns are detected.

Multi-Layer Protection: Our security measures are implemented across multiple layers including the mobile app, backend systems, and third-party service providers to ensure comprehensive protection.

Web Application Firewall (WAF): We use Web Application Firewalls provided by AWS and Cloudflare to protect against malicious traffic, DDoS attacks, and other security threats. These firewalls may block certain requests or temporarily restrict access to protect our services and users. Some features may be unavailable if your traffic is flagged by these security systems.

These measures are necessary for the security and integrity of our services. If you believe you have been incorrectly restricted, please contact our support team or send an email to info@bondilines.com.

Service Disclaimers: To the maximum extent permitted by law, Lines provides its services on an "as is" and "as available" basis. We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

User-Generated Content Disclaimer: Lines does not control or guarantee the accuracy, relevance, timeliness, or completeness of any information provided by users or venues. All user-submitted content, including live updates, venue information, and community posts, reflects individual opinions and experiences and should not be relied upon as factual or current.

We do not guarantee that:

Recommendations Disclaimer: Lines provides event recommendations, suggestions, and rankings using a combination of automated systems, algorithms, and user inputs. These recommendations are provided for convenience only and may not always reflect real-time venue status, availability, or event details. Lines does not guarantee the accuracy, completeness, or reliability of any recommendations, and you agree to use them at your own discretion and risk.

Limitation of Liability: To the maximum extent permitted by law, Lines and its officers, directors, employees, agents, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Lines and its officers, directors, employees, agents, affiliates, and licensors shall not be liable for any damages, losses, or injuries resulting from hacking, tampering, malware, or any other unauthorized access or use of the services, user accounts, systems, or the information contained therein, including any unauthorized access to or use of our servers and/or any personal data stored therein. Lines is also not responsible for any viruses, trojans, malware, or similar harmful components that may be transmitted to or through the services by any third party.

Liability Cap: In jurisdictions where liability cannot be completely excluded, Lines' total liability to you for all claims arising from or relating to these Terms or your use of our services will not exceed the greater of: (a) the total amount paid by you to Lines in the twelve (12) months preceding the claim, or (b) one hundred dollars ($100 AUD).

Lines is not responsible for:

Essential Terms: Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, the above exclusions and limitations will apply to the fullest extent permitted by applicable law.

You agree to use our services only for lawful purposes and in accordance with these Terms. You must not:

We reserve the right to suspend or permanently ban accounts, block access to our services, and report unlawful activities to relevant authorities in cases of suspected or actual violation of this section.

Global Applicability: This section applies globally and is intended to comply with and be enforceable under all applicable laws and regulations in all jurisdictions where our services are offered, including but not limited to the laws of Australia, the European Union (including the GDPR), Brazil (LGPD), the United States (including CCPA/CPRA), and any other relevant national or international laws protecting platforms, services, and digital infrastructure.

You must not use, attempt to use, or encourage others to use our services in any way that is harmful, unlawful, or abusive. Prohibited conduct includes but is not limited to:

Legal Remedies: In addition to any other rights we may have under these Terms or applicable law, we reserve the right to take any or all of the following actions in response to prohibited conduct:

Lines takes the security and integrity of its platform and services very seriously and will enforce this section to the fullest extent permitted by law.

We respect the intellectual property rights of others and expect our users to do the same.

DMCA Copyright Complaints: If you believe that content on our services infringes your copyright, please provide us with a written notice containing:

Send your DMCA notice to our designated copyright agent at: legal@linesapp.co

Upon receipt of a valid DMCA notice, we will promptly investigate and remove or disable access to the allegedly infringing content. We may also terminate accounts of users who are repeat infringers.

Counter-Notification: If you believe your content was removed in error, you may submit a counter-notification to the same email address. We will restore the content unless the original complainant files a court action within 10 business days.

You agree to indemnify, defend, and hold harmless Lines, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorney's fees and court costs) arising from or related to:

This indemnification obligation will survive termination of these Terms and your use of our services. Lines reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

Third-Party Platform Acknowledgments: You acknowledge and agree that:

User Representations for App Stores: You represent and warrant that:

Third-Party Beneficiaries: Apple Inc. and Google LLC are third-party beneficiaries of these Terms and have the right to enforce these Terms against you as a third-party beneficiary thereof.

Contact for App Issues: For any issues related to the App, please contact Lines directly at info@bondilines.com. Apple and Google have no obligation to provide support for the App.

Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or your use of our services will be resolved by binding arbitration rather than in court, except that you may assert claims in small claims court if your claims qualify.

Arbitration Rules: The arbitration will be conducted under the rules of the Australian Centre for International Commercial Arbitration (ACICA) or, if ACICA is unavailable, under the rules of another mutually agreed arbitration organization. The arbitration will be conducted in Sydney, Australia, unless otherwise agreed by the parties.

Arbitration Process: The arbitration will be conducted by a single arbitrator. You understand that:

Class Action Waiver: You agree that any arbitration will be conducted on an individual basis only and not as a class action, collective action, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Lines.

Exceptions to Arbitration: Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights or confidential information.

Opt-Out: You may opt out of this arbitration agreement by sending written notice to legal@linesapp.co within 30 days of first accepting these Terms.

Event Attendance: You acknowledge and agree that attending events discovered through our services is at your own risk. Lines is not responsible for any harm, injury, loss, or damage that may occur at third-party venues or events.

User Interactions: You acknowledge that interactions with other users, whether online or in person, are at your own risk. Lines does not screen users and is not responsible for the conduct of any user or any harm that may result from user interactions.

You are solely responsible for your personal safety and conduct when using our services and attending events or meeting other users.

We may suspend or terminate your access to our services at any time, with or without notice, for any reason, including violation of these Terms.

You may stop using our services at any time. You may delete your account via the App or contact us at info@bondilines.com.

Upon termination, your right to use our services will cease immediately, but the provisions of these Terms that by their nature should survive termination will remain in effect.

We reserve the right to modify or discontinue our services, or to update these Terms, at any time. We will notify users of material changes where required. Your continued use of our services constitutes acceptance of the updated Terms.

Entire Agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the complete and exclusive agreement between you and Lines, superseding any prior agreements, communications, or understandings relating to the subject matter hereof.

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

No Waiver: Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Lines.

Assignment: Lines may assign or transfer these Terms, in whole or in part, without restriction. You may not assign or transfer any rights or obligations under these Terms without our prior written consent.

No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights except as expressly stated herein (specifically regarding Apple Inc. and Google LLC as noted in the App Store Terms section).

Force Majeure: Lines will not be liable for any failure or delay in performance under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or government actions.

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles. Subject to the arbitration provisions above, any legal action or proceeding arising under these Terms will be brought exclusively in the courts of New South Wales, Australia, and you hereby consent to the jurisdiction of such courts.

If you access our services from outside Australia, you are responsible for compliance with local laws.

If you have questions about these Terms, please contact: