Loading home
Loading home
Loading home
Effective Date: 2 May 2022
Last Updated: 5 November 2026
Global LINES Co Pty Ltd (LINES, we, our, or us) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use:
Our website at https://www.linesapp.co
Our mobile application LINES (the "App")
Any related services, communications, or offerings
This Privacy Policy complies with:
The Australian Privacy Act 1988
The General Data Protection Regulation (GDPR)
The UK Data Protection Act 2018 (UK GDPR)
The Brazilian General Data Protection Law (LGPD)
The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA)
By using our services, you agree to this Privacy Policy.
This Privacy Policy applies to:
Visitors to our website
Users of our App
Individuals who interact with LINES services (including presales and support)
We collect personal data you provide directly, such as:
Name and contact details (email, phone)
Profile information (username, social handles, profile picture)
Payment details (processed by third-party processors — LINES does not store card numbers)
Presale registration details (email, phone, name, event interests where applicable)
For some events you can join the presale on our website without a LINES account. When you do, we collect:
Your email address, first name and, if you give it, last name
Your phone number, when the event asks for one. We check it with a code sent by SMS through Twilio
Proof that the email is yours: you open a confirmation link or enter a 6-digit code we email you
When you accepted the presale terms and agreed to share your details with the promoter
The events you signed up for
We use these details to run the presale: to confirm your sign-up, send you reminders before the presale opens, and email you the ticket link when it opens. Cloudflare Turnstile checks the form to stop automated sign-ups. We count attempts from your IP address for 10 minutes to limit repeated requests, and we do not save it with your sign-up.
Our confirmation and reminder emails link to a page where you can see your sign-ups, cancel one, stop presale emails, or delete everything we hold about you as a guest.
If you later sign in to LINES with the same verified email, or create an account from the link in one of our emails, your sign-ups move to that account and are treated as account data from then on.
If you connect Spotify, we process:
Liked genres
Top artists
Playlists and listening preferences
We use this to personalize recommendations. This integration is optional and requires your consent.
We automatically collect device and usage information via cookies, SDKs, and similar technologies:
IP address and approximate location
Device and OS information
Browser/app version and settings
Pages and screens viewed, time on page
Referrers and campaign parameters
App interactions and feature usage
We may store a device identifier (UUID) to personalize your experience and maintain functionality across sessions. UUIDs are regenerated if the App is reinstalled.
Website: We infer approximate location from IP to select your closest city and store this preference in a cookie. We do not store exact website location on our servers.
App: With your permission, we use your device location to show you what's on near you and to personalise the App.
With your permission, we collect your precise location, including when the App is closed if you allow "Always" or "Allow all the time", to personalise your recommendations, remember the venues and events you visit, and measure their popularity.
Location is optional. You can withdraw permission at any time in your device settings. We do not sell your location or share it with advertisers.
When you submit live updates through the App, we collect and process:
Video content and accompanying text information
Your profile information (name, profile picture, username)
Precise GPS location data to verify you are within a small radius of the venue (required for posting)
Timestamp of when the content was submitted
The venue or event the update relates to
Device and technical information for content processing
Public Visibility: Live updates are made publicly visible to other users of the App and may include:
Your name and profile picture
The venue/event you posted about
The time you posted the update
Your approximate location (venue name, not precise GPS coordinates in public display)
The video and information content you submitted
Location Verification: To maintain content accuracy, live updates require precise GPS location verification to confirm you are physically present within a small radius of the venue. While we collect precise GPS coordinates for verification purposes, only the venue name is displayed publicly to other users.
By submitting live updates, you consent to making this information publicly available to other users of the platform.
We use analytics and monitoring to improve performance and relevance. We analyze visits to events, venues, artists, brands, and promoters, as well as searches and interactions, to improve our recommendation system.
Tools include:
Google Analytics (directly or via Cloudflare Zaraz)
PostHog (product, event and interaction analytics)
Sentry and Crashlytics (error and crash monitoring)
Firebase (auth, storage, functions, remote config, etc.)
New Relic (performance monitoring)
Hotjar and Smartlook (behavioral insights)
Typeform (surveys and feedback)
TikTok Pixel (advertising and retargeting)
AWS and Vercel (infrastructure and hosting)
Cloudflare (DNS, CDN, security, Zaraz)
Typesense (search)
Google reCAPTCHA and Firebase App Check (abuse prevention)
We may use session replay on our website and App to record user sessions (for example, clicks, taps, scrolls, and UI state) to help diagnose issues and improve usability. We configure session replay to avoid collecting sensitive information such as payment card numbers, passwords, and similar sensitive fields by masking or excluding them from recordings. Session replay respects your consent choices and cookie preferences.
We use the following services to operate our platform:
Mailchimp (email marketing)
SendGrid and Twilio (transactional email and SMS)
Stream Chat: We use Stream Chat to provide in-app chat functionality. When you use the chat feature, we share your email address, name, profile picture, and user ID with Stream Chat. This data sharing is necessary to provide the chat service. Stream Chat processes this data to enable chat communications between users. Stream Chat's services are subject to their Terms of Service and Privacy Policy. If you do not wish to share this data with Stream Chat, do not use the chat feature.
We also use cloud infrastructure (AWS), hosting (Vercel), search (Typesense), payments (Stripe), and mobile app security (Firebase App Check). These operate server-side and do not set browser cookies.
For services that set cookies, see our Cookie Policy.
To protect our platform and users:
Google reCAPTCHA: Used on forms to prevent automated abuse. Google processes technical signals according to its Privacy Policy.
Cloudflare Turnstile: Used on the contact and presale sign-up forms to stop automated abuse. Cloudflare processes technical signals from your browser according to its Privacy Policy.
Firebase App Check: Verifies app integrity and reduces abuse.
SMS geo-restrictions: We restrict SMS delivery to high-risk destinations to limit fraud. This may prevent verification codes to certain regions.
Rate limiting and WAF: We apply rate limits and web application firewalls (AWS, Cloudflare) to mitigate malicious traffic and DDoS. Some requests may be blocked to protect the service.
We may receive personal data from partners, analytics providers, or public sources where legally permitted. We process such data under this Policy.
Key third-party processors and links to their privacy notices:
Firebase (Google) — crash reporting and diagnostics.
Sentry — error tracking and debugging.
Stripe — payment processing.
Expo Updates & Notifications — OTA updates and push.
These providers act as processors under our instructions and do not use your data for their own purposes.
The table below summarizes data types, purposes, and typical recipients:
| Data Type | Purpose | Shared With |
|---|---|---|
| Location (if granted) | Show what's on nearby and personalize recommendations | Processed internally |
| Crash logs | Improve stability and diagnose issues | Firebase, Sentry |
| Device info | Diagnostics, performance analysis, and bug fixing | Firebase, Sentry, PostHog |
| IP address | Security, routing, and fraud prevention | PostHog, Stripe, Apple, Google, Expo |
| Usage data | Analyze behavior and improve features | PostHog |
| Payment details | Process payments securely | Stripe |
| Email (if provided) | Account communications and password recovery | Internal only |
| Live updates content | Display user-generated content and facilitate community engagement | Public to all app users |
| Profile data for live updates | Show attribution and context for user-generated content | Public to all app users |
| GPS location (venue verification) | Verify user presence within small radius of venue for content accuracy | Precise GPS processed internally, only venue name shown publicly |
| Chat messages | Facilitate user-to-user communication (text, video, audio, voice, events, polls) | Visible to chat participants, stored for moderation, and shared with Stream Chat when using chat feature |
| Profile info in chat (username, photo, name) | Display user identity to chat participants | Visible to users you communicate with via chat and shared with Stream Chat when using chat feature |
| Email address (for chat) | Enable chat functionality and user identification in Stream Chat | Shared with Stream Chat when using chat feature |
| User ID (for chat) | Uniquely identify users in chat system | Shared with Stream Chat when using chat feature |
| Online status | Show when you are actively using the app | Visible to other users |
We do not sell personal information.
Depending on your location, you may have the following rights:
Right to access
Right to rectification
Right to erasure
Right to restriction of processing
Right to object
Right to data portability
To exercise your rights, email info@linesapp.co. We will respond within the time required by law.
We process your personal data under one or more of the following legal bases:
Consent (for location, marketing, presale sharing where specified, push notifications, Spotify integration, live updates and public profile visibility)
Contract (to provide the services you request, including chat functionality which requires sharing data with Stream Chat)
Legal obligation (to comply with law and lawful requests)
Legitimate interests (service improvement, security, analytics, chat moderation, and business operations balanced against your rights)
We use your personal data to:
Provide, operate, and maintain our services
Process transactions initiated through third-party platforms
Provide support and respond to requests
Improve performance, reliability, and user experience
Personalize recommendations (including optional Spotify-based personalization)
Send transactional messages and, where consented, marketing
Deliver and manage push notifications according to your settings
Manage presales and share details with partners where the presale terms specify it
Process and display live updates and user-generated content to other users
Verify location for live update submissions to ensure content accuracy
Moderate and review user-generated content for policy compliance
Facilitate in-app chat communications between users, including transmission, storage, and display of messages
Display user profile information (username, photo, name, online status) to other users in chat
Moderate chat messages when reported by users to ensure compliance with our Terms of Service
Detect, investigate, and prevent fraud, abuse, and security incidents
Comply with legal obligations and enforce our terms
Support business continuity, corporate governance, and potential business transactions
We apply the legal bases above according to the context: consent for optional features and marketing, contract for providing requested services, legal obligation for compliance, and legitimate interests to operate, secure, and improve the platform in a way that respects your rights.
We rely on consent where required by law (for example, marketing, push notifications, Spotify integration, live updates with public profile visibility).
We rely on contract to provide requested services and features, including sharing data with Stream Chat when you use the chat feature.
We rely on legal obligation to meet regulatory and compliance requirements.
We rely on legitimate interests to operate, secure, and improve our services in ways that do not override your rights.
Our services integrate with and link to third-party services:
Spotify (embedded players and integration)
Google Maps (venue maps and directions)
Third-party ticketing platforms (Eventbrite, Motix, etc.)
Payment processors (Stripe)
Social media platforms (login and sharing)
Other external sites or services linked from our platform
This Privacy Policy does not apply to those third parties. When you use embedded content or follow links, their privacy policies and terms apply. Review them before sharing information.
Some third-party embeds may set cookies or use tracking. Manage these in your browser or via the third party’s controls.
In addition to the table above, here is a plain-language summary of key categories and purposes:
Location data: to show what's on nearby and personalize your recommendations (only with your permission).
Crash logs: to improve stability and fix errors.
Usage analytics: to understand performance and improve features.
Payment data: to complete purchases via Stripe.
Profile information: to personalize your experience.
Interaction data: to improve recommendations, notifications and relevance to users.
Device information: for security and diagnostics.
Live updates content: videos and information you submit about venues and events, made publicly visible to other users.
GPS location verification: to confirm you are within a small radius of venues when submitting live updates, ensuring content accuracy.
Chat messages: text, video, audio, voice messages, events, polls, and other content you send through our in-app chat feature to communicate with other users.
Online status: your active status on the app to show other users when you are online (if enabled in your settings).
To exercise your rights or withdraw consent (for example, marketing, Spotify integration, push notifications), use the App settings, unsubscribe links in emails, or contact:
You can also lodge a complaint with your local Data Protection Authority.
We may use the following services to show ads based on your interactions, where permitted:
Meta (Facebook) Pixel
Google Ads
We send push notifications via Expo Notifications, which may be targeted:
By city or region
To all users
Based on events, venues, artists, promoters, or brands you follow
Based on your location (with consent) for nearby events and offers
You can control notifications in the App settings.
With your consent, the App may use device location to send nearby event alerts and offers. You can disable this in your device settings, which may limit some features.
Your personal data is primarily processed in Australia. Some providers may process data in the United States, European Union, or other locations.
For transfers from the EEA or UK to countries without an adequacy decision, we use appropriate safeguards such as Standard Contractual Clauses.
Data in other jurisdictions may be accessible to authorities under local laws. By using our services, you consent to these transfers as described here.
We retain personal data while your account is active and as needed to provide services or meet legal obligations. Typical periods:
Account data: For the life of the account and up to 7 years after deletion for compliance.
Presale sign-ups without an account: Until you delete them from the link in our presale emails or ask us to delete them. If they move to an account, they are kept as account data.
Analytics data: Up to 26 months unless configured otherwise.
Marketing: Until you unsubscribe or withdraw consent.
Location history: Individual location readings for up to 12 months. Recommendation insights derived from them for the life of the account. Both are deleted when you delete your account.
Chat messages: Stored on LINES servers and Stream Chat servers for the duration necessary to provide the service and for legal compliance, safety, and moderation purposes. Deleted messages may remain in backups or logs maintained by LINES or Stream Chat for a reasonable period. Stream Chat's retention practices are governed by their Privacy Policy.
Deleted user attribution: If you delete the App or your account, your previously sent chat messages may remain in existing conversations. We remove your profile identifiers, and your messages appear as sent by a deleted user with no name, username, or profile photo.
Legal: Longer where required by law.
You can request deletion of personal data, subject to legal obligations.
We may use personal, usage and location history data to personalize content and protect against fraud. You can object to profiling, request human review, and ask for explanations regarding decisions that significantly affect you.
We do not conduct automated decision-making that produces legal effects or similarly significant effects without your explicit consent or where allowed by law.
To exercise these rights, contact info@linesapp.co.
If you are a California resident, you may have these rights:
Right to know categories and purposes of personal information
Right to delete personal information
Right to opt out of sale or sharing
Right to correct inaccurate personal information
Right to limit use and disclosure of sensitive personal information
Right to non-discrimination for exercising your rights
We do not process sensitive personal information beyond optional GPS location in the App and approximate location from IP on the website, used only for the location purposes described in this Policy.
Sale or Sharing: We do not sell personal information for money. Sharing with advertising partners for targeted ads may be deemed sale or sharing under California law.
Opt-Out: You can opt out by emailing info@linesapp.co with the subject Do Not Sell or Share My Personal Information, adjusting browser settings, or using industry opt-out tools.
Non-Discrimination: We will not discriminate against you for exercising your rights.
We use technical and organizational measures to protect personal data, including:
Encryption of sensitive data in transit and at rest where applicable
Role-based access controls and least-privilege principles
Secure storage and key management
Regular security reviews and monitoring
Our website does not respond to generic Do Not Track signals. We honor legally recognized browser-based opt-out signals where required, including Global Privacy Control for sale or sharing opt-outs.
Our services are not directed to children under 16. We do not knowingly collect personal data from children under this age. If we learn we collected such data without verified parental consent, we will delete it promptly.
We may update this Privacy Policy from time to time. We will post changes on https://www.linesapp.co.
Your continued use of our services after an update means you accept the revised Policy.
Questions or requests about this Privacy Policy or your personal data:
Global LINES Co Pty Ltd
Unit 201, 28-32 Kingsway, Cronulla, NSW, 2230, Australia
Email: info@linesapp.co
If unresolved, you may contact your relevant Data Protection Authority.
Get special member-only pricing and offers
Early access
Priority access to presale tickets before they go public
© 2026 LINES, Inc. All rights reserved.
United Kingdom
Social Login
You can log in using:
Apple ID
Google account
When you use social login, the provider shares limited details (for example, name and email) according to their privacy policy.