How can we help?

Getting started is super easy! Just download the LINES app from the App Store or Google Play Store, hit 'Sign Up', and follow the simple prompts. You can create your profile using your email or connect with your social media accounts - whatever works best for you!

You need to be at least 16 years old to join the LINES community. If you're interested in Degen Pass (our awesome premium membership), you'll need to be 18+ since it gives you access to deals at venues that serve alcohol. We've got to keep things legal!

Absolutely! If you ever want to delete your account, just head to Settings > Account > Delete Account in the app. Just keep in mind that once it's gone, it's gone for good - we can't bring it back, so make sure you're certain!

LINES makes it super easy to discover what's happening around you! The app automatically detects your location to show nearby events. You can also manually pick a city from the selector at the top, or use the search function to hunt down specific events, venues, or artists you love.

Love sharing what's happening? We love that! This feature is exclusive to the LINES app - just tap the plus button in the navigation bar, record a video, select the event or venue you're at, and follow the instructions. Your fellow party-goers will thank you for the heads up!

Yes, we'd love to have you! LINES welcomes venue owners and event organizers with open arms. Just submit your venue or event through our 'List with us' section, and our friendly team will review it and help get you all set up on the platform.

Yep, LINES is completely free to download and use! You can browse events, discover venues, and connect with the nightlife community without spending a penny. We also offer Degen Pass, our premium membership that's packed with exclusive perks like free drinks, free entry, line skipping, and early access to presale tickets at partner venues - all for just $9.90 per month!

Nope, we don't sell tickets directly - think of us more as your nightlife discovery buddy! We show you event info and connect you to trusted ticketing platforms like Eventbrite and Motix where you can actually buy tickets. If you have any issues with ticket purchases or need refunds, you'll need to chat with those platforms directly.

We do our best to keep prices accurate, but sometimes they can be a bit off or outdated - the nightlife world moves fast! Since we're an information service (not a ticketing platform), it's always smart to double-check pricing directly with event organizers or ticketing platforms before you buy. Better safe than sorry!

Ready to level up your nightlife? Open the LINES app, go to your profile, and you'll see a red Degen Pass banner. Click on it, then hit 'Unlock Degen Pass' to get started. New members get their first month at 50% off, then it's just $9.90 per month - seriously less than most cocktails these days!

Oh, where do we start? Degen Pass members get the VIP treatment at our partner venues: free drinks, free entry, skip those annoying lines, special discounts, and early access to presale tickets before everyone else gets them. All this for just $9.90 per month - it basically pays for itself with one free drink!

We totally get wanting to share the love, but Degen Pass subscriptions are personal and can't be shared. Account sharing isn't allowed and could get your subscription cancelled without a refund. Each person needs their own subscription - trust us, it's worth it for everyone to have their own perks!

Absolutely! You can cancel your Degen Pass anytime with zero fees or penalties. Just pop into your profile settings in the app to manage your subscription. You'll keep all your benefits until the end of your current billing period, so no worries about losing out!

Generally, Degen Pass fees are final and non-refundable (except where required by law). But hey, if you're having technical issues that completely prevent you from using the service and it's our fault, we might be able to sort out a refund - just reach out to our support team and we'll see what we can do!

Each Degen Pass subscription is tied to the specific account (and login method) you used to sign up. So if you've got multiple accounts with different login methods, subscriptions won't magically transfer between them. We recommend sticking to one account to keep things simple and avoid any subscription headaches!

Our exclusive deals are provided by our awesome partner venues, and they're subject to each venue's own terms and availability. Just remember that venues have the final say on entry, service, and whether they can honor deals - they might be at capacity or have other policies. We can't guarantee every deal will be available when you show up, but we do our best to keep things current!

We've got two types of presales for you! Internal Pre-Sales are managed by us (and might need your real email address to participate), while External Pre-Sales link you to third-party platforms. Degen Pass members often get early access to certain presales - pretty sweet, right? Just remember, getting into a presale doesn't guarantee you'll snag tickets, but it definitely improves your chances!

Spotted something that doesn't belong? We appreciate you looking out for the community! You can report inappropriate content or behavior directly through the app - just look for the report button on posts or profiles. You can also reach out to our support team through the contact form if you prefer. We take these reports seriously and will look into them quickly.